Forum Discussion
Telus rewards $15/$25/$50 credit to pay towards bill gone?
Hello, Has this reward redeem $15/$25/$50 credit to pay towards bill been discontinued as I don't see it on the mytelus rewards page anymore? Thank you.
A-B
Community Manager
Community ManagerOur Rewards team is always looking at feedback, and of course the possibility of bringing back popular rewards that are not currently available.
This generic response is essentially the same rhetoric that keeps appearing whenever customers are very specifically and clearly telling you that they want the bill credit reward reinstated. So, how about a clear and specific response? Has the possibility of reinstating the reward been considered? And if so, when will it be reinstated? And if not, why not?
- A-B
Not sure, but our team is aware of the feedback since its removal and always considering options for the future.
Interesting. Just to be clear -- are you saying that reinstating the bill credit has been considered, or that a decision has been made to reinstate the bill credit, but you don't know exactly when this will be implemented? Knowing for sure that a reinstatement is coming, would be helpful.
- A-B
Yes it has. Can't provide a definitive timeframe. Because I don't have one.
