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pEric's avatar
pEric
Neighbour
6 years ago
Solved

Telus cannot process my payment for a prepaid mobile plan.

Hi,

 

I am trying to purchase the "Nationwide Talk, Text & Data 45 for 30 days" prepaid plan for my TELUS prepaid phone. When I use my VISA card and click the purchase button on the Submit screen, I get this error: "Sorry, this service is down at the moment." I also tried to purchase it yesterday using that card but it still gave that error. I searched for status updates on this issue but could not find any. Any idea what is happening?

 

Thanks

  • NFtoBC's avatar
    NFtoBC
    6 years ago

    What happens if you simply top up your account with a $50 top-up?

    Then purchase the Nationwide Talk, Text & Data 45 from the cash held in your account?

     

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  • NFtoBC's avatar
    NFtoBC
    Icon for Community Power User rankCommunity Power User
    6 years ago

    What happens if you simply top up your account with a $50 top-up?

    Then purchase the Nationwide Talk, Text & Data 45 from the cash held in your account?

     

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