Forum Discussion
MyTelus App access issue after account cancellation; collection agency contacted despite fee miscommunication
I had Telus mob. account <Admin edit: removed personal info. Please see house rules.> with 2-year cont. In May 25 and prior to end of term (June 2025), I requested cancelling the account, keep phone ...
TELUS_Support
Official Support Team
Official Support TeamHi Melkasabg - we can check the history of the account and assist you with this. We'll send you a private message to assist
Unfortunately, last interaction with Telus was the worst experience I ever had with Telus reps. It was clear from discussion that the representative was unwilling to listen and discuss the issue. She kept cutting me off, brushing me off everytime I explain things, and she even ended the call just like that when I showed her the many issues and misconduct that Telus done during last several months.
- TELUS_Support
Definitely not the experience we want for our customers. We see the notes from the agent you spoke with, so we'll send another private message to discuss things.
