Forum Discussion
Internet cancellation
I requested a internet transfer with another provider, but clearly hasn't gone through Telus as I am still being charged. Post Canada also hasn't delivered the modern, maybe that is why... BUT, I am...
How do I cancel an automatic prepayment to my Account. Support chat said go to billing and press Cancel, but that does not appear? I prepaid too much and am 3 months ahead.
TELUS_SupportOfficial Support Team
Hey Bruce - There's a few ways to cancel the prepayments. How are your payments being made? I know there's ways to set up your bank account to automatically send us a payment ever month. That could be the reason it does not appear.
If you set up pre-authorized payments on My TELUS we could take a look at guide you from there. We'll send you a private message to confirm
