Forum Discussion
Glitch in Telus sign in for new customers
My sister and I just signed up for mobility services with Telus. After setting up the app on Android and Telus online account, everything seemed to be ok. We completed the four steps and got the welc...
Hello, well another 10 days has expired and nothing has been resolved. I signed into my app and also through my windows computer to my Telus and it is exactly the same. The first screen that appears is Finish setting up your account on both the phone app and online through my computer. I've already received my first billing so obviously my account is fully set up. How can this be such a problem resolving? My sister is also still having this problem.
TELUS_SupportOfficial Support Team
Hi! Genie8 - Have you tried a different device or browser? The fix should have been implemented a week ago.
Well Telus Support, thanks for the response but as you suggested I reluctantly tried using a different browser (Microsoft Edge) which I never use as it is always Google Chrome. The results were the same as the first page that popped up was to finish setting up. For my phone, its the only one I use and can't use a different device. This is so ridiculous that we are still experiencing this annoyance. Telus support should have resolved this long ago with that many customers complaining on the internet about this glitch in signing into our accounts that have been fully set up. Please open another ticket with top level support technicians to have this situation resolved. Obviously the fix was not implemented a week ago and the problem still exists for many Telus customers. Also let me know a way to attach screenshots so you can view the sign in asking to finish setting up and then the next page showing all four steps have been completed. My account is fully set up and I have already received my first billing. Thanks
- TELUS_Support
Hello Genie8, we'll send you a private message shortly since we'll need more information regarding your mobile account, thanks for your patience.
