Forum Discussion

rd1949's avatar
rd1949
Friendly Neighbour
6 months ago
Solved

Fine Print Scam

  Why doesn't Telus notify me via email when my 2 year contract is about expire so I don't get a $100.00 surprise increase.?  
  • TELUS_Support's avatar
    6 months ago

    Hi rd1949 - Your service agreement is listed on your My TELUS account and can be looked at at anytime.

     

    We also list the end date of discounts every month on the bill from their start. To easily keep track of your bill and service agreements we also have the My TELUS app for your convenience. Email is the least reliable method of communication as an error can prevent the email from going out. The best way to keep track is to check your My TELUS as that will be up-to-date throughout your tenure with us

  • rd1949's avatar
    rd1949
    6 months ago
    Email works for my dental appointments. What's the difference