Forum Discussion

JY208's avatar
JY208
Friendly Neighbour
2 years ago

Billing Error and Terrible Customer Service

Greetings.   I am beyond frustrated with the terrible service that Telus has provided and the level of incompetence demonstrated.  I have been trying to cancel my home service since April 12, 2024 ...
JY208's avatar
JY208
Friendly Neighbour
2 years ago

Update – The Frustration Continues

 

Oct 28, 2024

Telus informed me that they have adjusted the account and will mail a pro-rated refund cheque for $83.49.

 

Oct 29, 2024

Telus stated that the cheque can take up to 4-6 weeks.  They also stated that they have notified the Collections agency of the mix up and that they would stop contacting me.

 

Oct 30, 2024

I received an email from Telus stating I have a balance owing of $112.58.

 

I am hesitant in believing that a refund cheque was sent and whether my name was removed from Collections.  Once again, Telus tells me one thing and does something else.  This level of service is unacceptable.  Please have this issue resolved immediately and treat it with some care and urgency.

  • dru's avatar
    dru
    Icon for Community Manager rankCommunity Manager
    2 years ago

    JY208 I asked the team that is looking into this for you and I believe there is a misunderstanding. You can ignore the balance owing as that doesn't apply. 

    Yes, you are being issued a cheque and it can take up to 4-6 weeks (it cannot be expedited unfortunately).

Related Content