Forum Discussion
Amount to collections
I have recently received notifications from a collections agency that Telus has sent a bill to them. I have not had an account with Telus for over two years as I have moved back home and am now on my parents account. I never had any unpaid bills, and the monthly fees for wifi were taken automatically from my account. This amount to collections has began to drop my credit score when I know I never owed Telus anything. How do I get this amount removed?
1 Reply
TELUS_SupportOfficial Support Team
It is odd that the account was cancelled over 2 years ago and that you're just now getting collections notifications. We can take a look into this for you and will send a PM shortly to securely verify your account details.
