Forum Discussion

JoKA's avatar
JoKA
Organizer
11 months ago

All services poor quality

Ever since I have upgrade to fibre optics with Telus the services have been very poor. I have replaced PVR boxes several times. The home security door had to be replaced less than a year later and makes a static sound when the doorbell rings and sometimes even when it doesn’t ring. I have spent 25+ hours over the past year on the phone with multiple issues. I recently upgraded my wifi and now it is not working. I’ve had it with Telus. It’s impossible to get final resolution to this ongoing problem. I’m close to cancelling all my services. 

3 Replies

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Definitely not the experience we want our customers to have. We'll send you a private message to discuss further.

    • JoKA's avatar
      JoKA
      Organizer

      I seem to have been ghosted by Telus. 

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team

        Hi JoKA  we apologize for the delay but we will reach out to you via private message