URGENT: Paid account in full but being chased by General Credit Services (GCS)

Hello,

I need urgent help from a TELUS representative. I am being contacted by a collection agency (General Credit Services - GCS) for a debt that has already been paid in full directly to TELUS.

Here is the situation:

I was a TELUS Home Services customer (Account # ******552).

An outstanding balance accumulated, and my account was sent to collections (Debt # ******78 at GCS).

I have since paid this account IN FULL, directly to TELUS.

Payment 1: $178.61 (Paid on September 30)

Payment 2: $55.20 (Paid on October 03, for a late fee)

My TELUS account portal confirms these payments and clearly shows a $0.00 balance. The account is closed.

However, GCS is still actively trying to collect this debt. Their latest notice shows they received the $55.20 payment but are still missing the main $178.61 payment, claiming I owe $123.41.

This is clearly a communication error where my payments to TELUS were not reported back to GCS.

I have screenshots of my $0.00 balance, my full payment history from the TELUS portal, and the collection letters from GCS, which I can provide to a TELUS staff member in a private message.

Can a TELUS moderator please look into my account (******552), confirm the $0.00 balance, and immediately send a recall notice to General Credit Services (GCS) to stop this harassment and protect my credit score?

Thank you.