Forum Discussion
Telus "technical support" 3 gig fibre
I had my contract renewed for 3 gbps fibre when i moved into the new house. Has anyone had any luck finding a knowledgeable TELUS fibre installer who can actually assess and upgrade older equipment...
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I verified. The reason I am posting is that the tech was adamant that the gateway NAH had to be moved to the garage. He said there was no way of putting an ONT on 3gps and I know the technology exists. Ultimately, he moved the NAH to the garage was unable to get it working, tried to blame it on other factors and promised he would get someone senior here today to fix the mess he caused. Ultimately I received a text from Telus saying the job was complete. I sent that message to the tech. He then replied at 3:39pm today stating no one senior is available to fix my internet. This still didn’t address why he marked the job as complete. Extremely frustrating
