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telus gmail migration: can't access my google groups:contact Organization Administrator for access
Hi everyone, After the telus gmail migration I cannot get to google groups. When I try go to any google group URL i.e. https://groups.google.com i briefly see a Telus logo and then this message bel...
i believe the steps you followed are described in the following location: "Steps to activate your upgraded email account" on the support pages. From there you need to click on "Choose an account" -> "Personal Google account"
The telus email account on google is limited to email only so does not have access to all the other things you use with your google id - (groups, YouTube, blogger, etc).
I was migrated last year. I am the owner of a google group, so I was affected. I noticed before the migration (from blogger) that my google id had morphed into a new temporary name. The format is telus_name%[email protected] where telus_name is your telus email id. This is done in the Google universe so that your new Telus.net email account does not conflict with your original telus.net google id when your telus email account is migrated to gmail. The telus.net name was an alias prior to the migration, so I could still logon to Google functions. I went into my google group and added my telus email id as a second google group member prior to the migration.
I forget the exact steps I took before and during the migration to create and merge accounts. I now have a gmail.com email id and that is my main google id to access google apps. My google logon shows both accounts, and I can log onto either to access gmail. My gmail.com id has my original join date in my google group. My gmail.com id is a separate account for gmail and it works for other google functions. Somehow during the migration, my temp account was associated to my new google.com id. I have 2 separate gmail accounts, my converted telus.net account, and my new gmail.com account.
Sorry for the long explanation. The useful information is that your google id may still exist as the temporary gtempaccount.com id described above. You might be able to log into google with this id, and access your google apps. Not sure if you can assign this old google id to a new gmail.com google account to keep your app personal data intact. If not, then the other option is to create a separate, brand new gmail.com id to access google apps.
Good Luck
- NFtoBC
Community Power User
i believe the steps you followed are described in the following location: "Steps to activate your upgraded email account" on the support pages. From there you need to click on "Choose an account" -> "Personal Google account"
cpantelisTELUS Team Member
Hey there! I created a 9-step guide on how to resolve the "Please contact your Organization Administrator" issue. Hopefully it could be of use to those who are experiencing the error.
I have tried this but Google won't let me set up a temp account with the email we have been using to access our Google accounts.
Used the temp account formula but Google says "account not found"
Very frustrating as Telus has been zero help and we pay for a business account.
Cannot access our website on Blogger.
Any other ideas?
Hi all,
Thank you for taking the time to reply.
I did all the migration steps, resulting in 3 google accounts: the google hosted telus one; My original, older, gmail account; And a 3rd gmail account as required for my very very old "google webmaster tools" that was linked to my telus e-mail address.
The root issue remains, even if I first logon to my 3rd gmail account, making it the default account. The issue is that I can not simply "click" on a link to a google doc sent to me via my telus e-mail address. However, it seems I can now simply "click" on a google maps link sent to me via my telus e-mail address. Nor, can I copy the link and access the document via a new browser window. This is a problem.
