Forum Discussion
Routing issue to Denver
Hi,
I'm experiencing network problems to this IP: 84.17.63.29
Apparently, all my traffic towards that IP is experiencing network problems.
I ask you to please investigate and adjust routing in or...
It is a third party CS2/Faceit server hosted by Hyperz. The issue is that my ping to their Denver servers used to be ~30ms, now it is over 90ms. After troubleshooting with their engineers, they told me to reach out to Telus as there is clearly a routing issue. If I do a SpeedTest ping test to Denver, it is the expected ~30ms.
I’m experiencing the same issue on FACEIT, where the routing to certain servers like Chicago, Dallas, and Denver is causing high ping. As a workaround, I tried ExitLag, which significantly reduced my ping, but it comes at an additional cost.
I’ll be contacting Telus regarding this issue as well to see if they can optimize the routing.
Did Telus end up fixing your issue?
TELUS_SupportOfficial Support Team
Yes, getting in touch with our Tech Support team would be your best bet. Let us know if you'd like more info with how to connect with them!
I contacted the technical support team and they didn't fix my problem
Here is the statement that Hiperz sent me
Tracing route to 108.181.62.197 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms OpenWrt.lan [192.168.1.254]
2 1 ms 1 ms 1 ms 10.137.54.1
3 * * 1 ms 75.153.130.68
4 * * * Request timed out.
5 57 ms 57 ms 57 ms be-2213-pe13.350ecermak.il.ibone.comcast.net [96.110.32.90]
6 48 ms 47 ms 48 ms 96-87-11-42-static.hfc.comcastbusiness.net [96.87.11.42]
7 * * * Request timed out.
8 47 ms 47 ms 47 ms 108.181.62.197
Trace complete.
And this
Hi
same to those, seems like your ISP gives the same ping to whole Dallas and also to whole Denver as ours datacenters
Dallas
Tracing route to 108.181.54.9 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms OpenWrt.lan [192.168.1.254]
2 1 ms 2 ms 1 ms 10.137.54.1
3 * * * Request timed out.
4 * * * Request timed out.
5 56 ms 55 ms 54 ms be-3411-pe11.1950stemmons.tx.ibone.comcast.net [96.110.34.94]
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 55 ms 55 ms 55 ms 108.181.54.9
Trace complete.
Tracing route to unn-84-17-63-1.cdn77.com [84.17.63.1]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms OpenWrt.lan [192.168.1.254]
2 2 ms 1 ms 1 ms 10.137.54.1
3 * * * Request timed out.
4 * * * Request timed out.
5 44 ms 44 ms 44 ms vl1133.chi-cs1-core-1.cdn77.com [185.229.188.209]
6 * * * Request timed out.
7 * * * Request timed out.
8 79 ms 78 ms 77 ms unn-84-17-63-1.cdn77.com [84.17.63.1]
Trace complete.
Yes, it would be awesome if you could provide me with the tech support phone number.
