Forum Discussion

MarkRB's avatar
MarkRB
Neighbour
1 day ago

Retreiving landline bills from TELUS Archive

Hi,

I have need for some old bills for my TELUS land line (which I still have and use).  Specifically, I am looking for the bills for 2000 and 2001.

I know this is a long time ago.  Is it possible for TELUS to retrieve these bills and send them to me (preferably by email).  I also recognize there will be a charge for this archival service.

Thanks

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    3 hours ago

    Hey MarkRB! Unfortunately, we can't pull statements from that far back. Our system archives only hold billing records for a standard retention period, so anything from back then is no longer in our system.