Forum Discussion
recordings
Now a new bug, to me at least. A one hour recording time shown and the show stops playing at 1/3rd of the way when fast forward button pressed. restarted several times and gave up. Things should be g...
TELUS_Support
Official Support Team
Official Support TeamVery sorry about that. Do you have our latest digital TELUS Optik boxes?
After 45 minutes on hold we got through and they are sending one new box. I don’t know if that will help or not. We also can’t pause Live TV reliably anymore. It will pause for a short time and then it will say it is jumping to live tv to allow for recording (even if we aren’t recording) or it will say pause is not available right now. I don’t know why we pay so much for the service when we can’t watch live or recordings. Pretty close to cancelling our Optik service.
- TELUS_Support
Please send us a private message with your account details so we can have a look.
