Forum Discussion

Spice's avatar
Spice
Organizer
7 months ago

Recordings skip and stall during playback

This is getting very frustrating! We've been having an ongoing issue with our Telus Optic 4K box. The are recordings are not being recorded, or if they are recorded, they skip and stall during playba...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
7 months ago

Definitely not the experience we want for our customers. We'll send you a private message to discuss further.

  • Flash54321's avatar
    Flash54321
    Coach
    2 months ago

    You say that but I’ve been complaining about you terrible system for literally years.  You have made no updates to recording features that Shaw/Rogers have had as standard for years. 

    • KHR's avatar
      KHR
      Icon for TELUS Team Member rankTELUS Team Member
      2 months ago

      Hi Flash54321​ 

      You're replying to a comment from 6 months ago... But based on the issue that Batman22​ and kdtain​ describe, these are failed (or failing) harddrives. Some of the Optik 4K PVRs were manufactured in 2015 and are showing their age. This is an unfortunate reality of hard drives. A couple of options would be to contact technical support to replace the PVR or request to be moved to the next generation Optik TV platform which relies on cloud recordings. Both options have pros and cons; for example a new harddrive wouldn't have any old recordings while cloud recordings would come with a different user interface.   

Related Content