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Telus TV PVR keeps deleting all recordings and scheduled
We recently switched from Shaw (July) our PVR has totally erased (including all scheduled) 8 times since July. Anyone else have this issue ?
There is currently a temporary service disruption that was caused by one of our vendors. Some personalised services like recordings are temporarily unavailable. Your recordings should not have been deleted - they will be available when full service is restored. I'll reply here when that happens.
KHR
TELUS Team Member
TELUS Team MemberHi TVjunkie
It seems like the tech support agent you spoke with removed recordings from your account (not sure why...), so this is why the recordings icon disappeared from your user interfaces yesterday. Our back-end team re-added recordings to your account and are working on recovering your actual recordings.
Thank you so very much. I’m not too sure why he did that either.
