Forum Discussion
Telus Pure Fibre Install - SFP WAN PPoE Login
Hi everyone, I am in Ontario where Telus has started providing PureFibre through Bell's network. In my current set-up I do not use Bell's Home Hub, but rather have my own intricate network ...
Yes, the technician should connect to the PPPoE. I believe Telus needs to do this to access the Bell infrastructure. You can also call the support to get this info, but I'm not sure they'll give it to you right now since it's not installed and activated yet. They might transfer you around a couple of times since it relatively new and many agent don't seem to understand what that is. They even hung up on me when they ran out of ideas.
You should have (or will) received an email for the confirmation of your service and there is a phone number with an actual tech support where you can ask your questions about PPPoE and they should know what you're talking about
