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robertag's avatar
robertag
Friendly Neighbour
12 months ago
Solved

Telus connect app?

In Ontario.  Just had TELUS PureFibre Internet 1.5GB installed yesterday and everything works (relatively) well however... trying to setup the Telus connect app doesn't.  It either says my internet i...
  • TELUS_Support's avatar
    TELUS_Support
    11 months ago

    We checked with our app team, and they confirmed that, unfortunately, app support for our clients in the East is not yet available. However, it will be supported in the coming months.

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
11 months ago

There was a patch released recently to correct these issues with the app. Have you ensured that you've updated to the latest version?

robertag's avatar
robertag
Friendly Neighbour
11 months ago

There's no update available on Google play.  Currently installed version is 5.28.0

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    11 months ago

    What kind of phone are you using?

    • robertag's avatar
      robertag
      Friendly Neighbour
      11 months ago

      Samsung Galaxy S24 (base)

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team
        11 months ago

        Alright. And have you already tried uninstalling/reinstalling the app?

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