Forum Discussion
Intermittent Stingray channel issue (can't get back to normal channels)
So we've been noticing an intermittent issue with the free Stingray channels and going back to other channels that we're subscribed to. For example: Listening to music on channel 7856 ... then wh...
TELUS_Support
Official Support Team
Official Support TeamOur dev team would like to gather account info to investigate this issue so if you're impacted by this Stingray issue please feel free to send us a private message to discuss further.
William Cooper here. We had the same problem with stingray last week. Took us about 20 minutes to get back to regular subscribed channels. Started when your company inserted Telus ads in the middle of the music programming. Have been leery of going back to Stingray music in case we get stuck in there again. With the number of complaints I’ve read here, it’s not a user issue, it’s a Telus or a Stingray issue. Take the ads out of Stingray and maybe it will go back to the way it was before those commercials were inserted.
- I totally agree. Telus needs to get this right.
