Forum Discussion
Contact to a human at Telus
Hey great, I earned a new rank at Telus! But after wasting a couple of hours trying to get in touch with some physical person at Telus, requesting to this useless chatbot to provide be a phone numbe...
Call 1-866-558-2273 answer the which account question and PIN and then say “Team Member” after every question and it will pass you to someone. Then be prepared to stay on hold for around 1.5 hrs.
El-Eric
Community Manager
Community ManagerThis only works if you're calling for a mobility account. For home services you want to call 1-888-811-2323 and for SmartHome Security you can call 1-855-255-8828.
To clarify though, when our virtual assistant asks for the purpose of the call, I strongly suggest giving it context. Words like "Internet billing", "Technical support", "order issues" will help a ton and have a decreased chance of reaching the wrong department and having to be transferred.
Even here on the Neighbourhood we need to ask for context as we receive inquiries like the original post where it could be any line of business so providing the wrong number could impact their experience.
