Forum Discussion
Solved
PVR Issues
All of a sudden I am getting a message saying "PVR not connected to the network". I cannot see any past recordings, make a new recording etc. Rest of the Optix TV box is working without any issues....
I replied to your DM. I asked for a callback which I received within 15 minutes. An agent was generous enough to spend quite a long time investigating the issue. After the triage the diagnosis was a hardware issue and a new TV box will be sent to us in the next 3-5 days. Our usage of PVR is low, only for AFL, so it wasn't a big issue. I appreciate you taking the time to reply here and in the DM.
FuzzyLogic
Community Power User
Community Power UserIt sounds like you've done most things. It's important that they are done in the right order. This may help:
How to restart your TELUS TV 4K PVR and Wirelss Digital Box | TELUS Support
Thanks for the response.
Been through that several times without any luck.
Been having other issues with Telus lately, its becoming quite exhausting. Guess I will have to phone them again.
TELUS_SupportOfficial Support Team
stevendrowe We want to save you the hassle of another phone call and get this sorted out properly. We'll send you a PM right away so we can look into your account and help you out.
I replied to your DM. I asked for a callback which I received within 15 minutes. An agent was generous enough to spend quite a long time investigating the issue. After the triage the diagnosis was a hardware issue and a new TV box will be sent to us in the next 3-5 days. Our usage of PVR is low, only for AFL, so it wasn't a big issue. I appreciate you taking the time to reply here and in the DM.
- TELUS_Support
We're glad to hear the agent was able to solve your problem, we're always here!
