Forum Discussion

ness's avatar
ness
Friendly Neighbour
3 years ago

Picture Quality

Just got "upgraded" to the new digital TelusTV+ box. Why is the picture so bad? It's hard to watch sports when everything is so fuzzy and the frame rate seems slow.
Brian11's avatar
Brian11
Neighbour
11 months ago

Yesterday my tv picture was clear and today the picture is blurry.  So blurry it’s hard to read the ticker content at bottom of the screen.

this is not a tv hardware issue rather this is a poor signal from Telus…

How can fiber optic tv be so blurry and has anyone switched back to Shaw?

Brian

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    11 months ago

    Have you tried rebooting your equipment to see if that resolves the picture issue?

    • Rosario's avatar
      Rosario
      Friendly Neighbour
      5 months ago

      Does Telus offer TV via the old school cable box? Way more reliable 

    • Rosario's avatar
      Rosario
      Friendly Neighbour
      5 months ago

      Hi. Yes. The telephone agent and I tried that and also a factory reboot. I have re-booted various times throughout the last 2 days. The issue was elevated to a manager but nobody called me today

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