Forum Discussion
Loyalty Department
Four times I have been put through to the ""loyalty /retention "" department only to be put on hold for a total including today of 55 mins.....can you fix it please so I can talk to someone who care...
TELUS_Support
Official Support Team
Official Support TeamHi longfellow - sorry to hear that you've been put on hold for that long. We want customers to wait as little as possible.
Can you tell us more about the nature of your call? We might be able to help, or at least get you in touch with an expert who can help
I was promised a call back on Friday and no one called !!!
- TELUS_Support
Hey there. Our apologies for the delay. We checked the status and you're still on the callback list but our team is experiencing a bit of a backlog but will definitely give you a call when they are able to. Thanks so much for your patience.
