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JujhaarSekhon's avatar
5 years ago
Solved

Lagging with excellent ping

When I’m playing call of duty I start lagging even though I get around 20 ping. I’ve reset my modem and I still lag.
  • There could be a number of different things that could be causing it. Resetting the modem isn't going to be one of the solutions. Some examples of what could contribute to the problem:

    • Intermittent packet loss
    • Server side issues
    • Issues at any one of the many nodes between your gateway and the game server
    • Issues with the game itself
    • Playing while using a VPN
    • Possible though unlikely issues with your router or actual connection.
    • Someone else in the house torrenting or uploading enough data to saturate the connection
    • Latency spikes depending on how the game handles other players in the same session but who have high latency.
    • Your PC can't handle running COD properly, which includes hardware issues as well as if there is background software running on it that is interfering with the game's performance.

    Without more information, it will be extremely difficult to identify the problem or possible solutions if any since a number of the issues are beyond Telus' control.

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  • Nighthawk's avatar
    Nighthawk
    Icon for Community Power User rankCommunity Power User

    There could be a number of different things that could be causing it. Resetting the modem isn't going to be one of the solutions. Some examples of what could contribute to the problem:

    • Intermittent packet loss
    • Server side issues
    • Issues at any one of the many nodes between your gateway and the game server
    • Issues with the game itself
    • Playing while using a VPN
    • Possible though unlikely issues with your router or actual connection.
    • Someone else in the house torrenting or uploading enough data to saturate the connection
    • Latency spikes depending on how the game handles other players in the same session but who have high latency.
    • Your PC can't handle running COD properly, which includes hardware issues as well as if there is background software running on it that is interfering with the game's performance.

    Without more information, it will be extremely difficult to identify the problem or possible solutions if any since a number of the issues are beyond Telus' control.

    • JujhaarSekhon's avatar
      JujhaarSekhon
      Advocate
      I play on a ps4 slim and their are no tasks running in the background. I also checked my internet speed where my ps4 is located and I’m getting around 200 mbps
      • Nighthawk's avatar
        Nighthawk
        Icon for Community Power User rankCommunity Power User

        Consoles are whole other issues. Is your PS4 on wifi or is it connected using ethernet? 200mbps sounds like wifi to me. If it is, there are many environmental factors in an average residence that can and do affect wireless performance. Wired is always best. With the PS4 it's a lot harder to diagnose issues on the connection between your house and the game server.

         

        Have you tried Googling PS4 and COD lag issues? There isn't a shortage of results. One version of COD on PS4 is known to match players based on skill rather than latency. That can easily have unexpected performance results. Recently other players have been reporting random lag spikes in COD as well.