Forum Discussion
Issues since fibre connected
Hello! We got fibre connected last week and were so excited as we have been waiting YEARS!! However, we have been having multiple issues ever since. When we pause live tv now, often after one or two ...
TELUS_Support
Official Support Team
Official Support TeamWe've passed this along to our Optik team to investigate. We've seen the popup error before (the issue with the 'press OK button...' prompt) and our team is actively working on resolving that. Are you a new Optik TV user or existing (before your new fibre was connected)??
Thank you. The installer was back yesterday and installed some secondary box for the fibre connection and also swapped out our PVR. This morning when pausing live TV for mere moments, we got the same message that the channel has jumped to live TV. I was unable to rewind it back to where I had been as it said it wasn’t available right now and to try again. I tried it again about a minute later and got the message that rewind isn’t possible due to too many TV’s recording or watching. There are NO TVs recording or watching this morning. I hope someone here can help. We have been waiting for years for fibre and for the last week it’s been brutal to try and watch anything the way we used to. Getting close to having them come and undo everything.
Many thanks
- TELUS_Support
Our team is looking in to this. If you'd like, feel free to send us a private message and we can gather your account info to aid in their investigation.
- Hello,
What information do you need me to send you to aid in our investigation? We are so frustrated as nobody seems to know how to help us with the myriad of issues since fibre was connected to our home on Oct 16th
Thanks
Jen Allan
