Forum Discussion
Intermittent Stingray channel issue (can't get back to normal channels)
So we've been noticing an intermittent issue with the free Stingray channels and going back to other channels that we're subscribed to. For example: Listening to music on channel 7856 ... then wh...
TELUS_Support
Official Support Team
Official Support TeamOur dev team would like to gather account info to investigate this issue so if you're impacted by this Stingray issue please feel free to send us a private message to discuss further.
We have Optic tv and had the issue with Stingray music last week. This issue only started when Telus decided to abruptly insert commercials mid song. It took us about 20 frustrating minutes before we stumbled over a work around. We are now leery of going back into music again. With the number of complaints I’ve seen here I’m convinced it’s not a user issue, but a Telus/stingray issue and I am not sure how getting our equipment info will make any difference as it seems to be a source issue. Take the commercials out and hopefully it’ll go back to normal. With what we pay Telus for Optic TV this should not be happening. A response with its now a fixed issue would be appreciated.
our email is
<This post has been edited by a Mod to remove personal info>
- TELUS_Support
Our Dev teams are aware of this and working on a fix for a future patch release. The workaround for now is hitting the back button repeatedly,
If/when we find out more about the patch release, we'll let everyone know. Thank you for your patience and stay tuned!
As it’s still an ongoing issue, with a ‘future fix’ maybe telus should be giving us a credit on our bills, until this issue is fixed???
- It would be nice but I don’t think that will ever happen.
Hi, so I tried the back button and it doesn't work 😞
Luckily I didn't tell my Father in Law about it because he's at this point quite irate with going to the music channels and then going crazy in trying to mash the buttons fast enoughI tried the back button too and it did not work. I use Gwynne's workaround which consistently works: select Guide button, type in channel and VERY quickly hit OK twice.
