Forum Discussion

mila1's avatar
mila1
Neighbour
2 years ago

Installation

My installation has been confirmed between 4 to 6 times, within weeks, and days before the schedule day. It still pending, should be happen today between 9 to 11 am but nobody has called or let me know why the delay. Im waiting and I cannot reschedule. I'm just about to start with Telus and the service start to worry me. Don't exist a person I could talk only the chat robot. I will appreciate somebody call me and explain me the delay. Contact me urgently.

3 Replies

  • El-Eric's avatar
    El-Eric
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi mila1 - send me a message if you are still waiting and I can take a look at the issue

  • philg's avatar
    philg
    Neighbour
    2 years ago

    Hi, Telus line is 1-888-811-2323

    Telus does not read these probably because it would make them want to actually try and make some services work right. I have had this issue multiple times when getting equipment. Just phone say what the heck do you want my money and they should send someone.

    • El-Eric's avatar
      El-Eric
      Icon for Community Manager rankCommunity Manager
      2 years ago

      We read these and all posts 🙂

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