Forum Discussion
Installation times being cancelled
I ordered a Fibre internet connection on March 13th, and I still do not have service. The property had fibre installed to a house that is being demolished. I am trying to install internet in the newl...
The appointment was cancelled again. The tech that was assigned and dropped had been to my place over a month ago to start the process and called me to see why the installation was still open and why the appointment was cancelled. If he had not called me, I would have been waiting again for no tech to show. There needs to be a better way to communicate and if appointments are being cancelled by Telus, Telus should call to let the customer know. I still don't have internet but the tech promised me that someone would be out today (May 6th) to help.
