Forum Discussion
Home phone keeps dropping calls
Recently our home phone has been dropping calls. We are in the middle of a call and the phone drops the call. This has happened at least 6 times now.Telus says it because there was an outage in our ...
TELUS_Support
Official Support Team
Official Support TeamIt very well might. Have you also checked our troubleshooting tips over at: https://www.telus.com/en/support/topic/home-phone/fix-issue/home-phone-issues?INTCMP=Tcom-support_fix-issue_home-phone-issues
Thanks I have done all the troubleshooting tips - and this has not solved the problem - a second call to Telus has said the outage may have affected us but that was almost six days ago and the outage MAY not have been fully resolved as yet - this is ridiculous. I think I need to get to come to the house but they say it would be charge to me if it is my phones - but it can't be as I have done all the troubleshooting
- TELUS_Support
A tech visit would probably be the best option if you've confirmed that the problem is with the connection itself.
