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Nighthawk's avatar
Nighthawk
Icon for Community Power User rankCommunity Power User
3 years ago

See if Riot can provide the server IPs. I'd be surprised if they do. Those would be important in trying to determine the path the data is taking. The videos aren't really of any use in terms of tracking down issues on the path to the various servers. It would be far more helpful if, once you get the server IPs, that you and your friend run traceroutes, or MTRs which provide more details of what you see, and it would allow others to run similar tests to see if there is a difference in path from other Telus users outside of Calgary.

 

Also Valorant's support message sounds very AI generated. No normal human talks like that. The previous messages I've seen from Riot support were written by humans and had actual useful information in them including troubleshooting, rather than just brushing the user aside and pointing them to their ISP.

  • King_Azar's avatar
    King_Azar
    Neighbour
    3 years ago

    It seems like they want to engage more with my ISP and want Telus to reach out to them directly to get to more advanced testing, below is the answer that I received from Riot, I hope this help.


    --------------------------------------------------

    Resume closed ticket: 850811

    Please resume ticket: 850811 ------------------------------------------- Hello, As per our last conversation and your recommendation of running further tests with my ISP as well as having them do testing and contacting you for peering, please see their answer attached. And let me know what would be the next steps Thank you,

    -------------------------------------------

    EmperorAz1r
    Today at 05:48
    Hello there,
     
    EmperoRAz1r is stopping by. Thank you for reaching out to us. I hope you are doing well.
     
    I see that you've been having issues with your connectivity and I can imagine how that can affect your gameplay experience and performance. 
     
    You can provide your ISP with the following IP to run some tests:
     
    192.207.0.1
     
    If they need more information please ask to get in contact with a Tier 2 agent and provide them with our PeeringDB page, so they can contact our dedicated team directly and see what else may be done. 
     
    If you need further assistance afterward please let us know so we can investigate further. I will be awaiting your updates, and in the meantime, I hope you have a good day ahead and stay safe. Also, please note that, in case we don't hear back from you for more than a couple of days, your ticket will automatically be marked "Solved". You can still reply back if this happens, or you can create a follow-up, and we will gladly continue helping you troubleshoot the issues you are facing.
     
    Best Regards,

    "We are the authors of history"
    -------------------------------------------

  • King_Azar's avatar
    King_Azar
    Neighbour
    3 years ago

    Thanks for responding Nighthwak.

    AI or not I've been dealing with them for about 3 weeks on trying to resolve the issue and have been sent here to pursue the investigations. The video might doesn't mean a lot but just wanted to share what we do suffer and hope to find a solution. 

    The test that we did 3 weeks ago was a MTR of google.com and 192.207.0.1 which came back with no issues. They wanted to see the latency, how many hops or something like that, and if there was any packet loss. Sorry, I'm not an expert in this. 

    I will ask them for those IPs that you requested. I hope they will help me with this and hopefully.

    Are you a Telus network tech?

    Thanks for your help! 


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