Forum Discussion
Another day dealing with Telus support...
... another day of complete let down. I've wasted enough of my time with them. I'm trying to cancel all my services and switch over to Rogers. My contract is all done and this was the opportuni...
Ooops... last line should have read:
Tuesday March 25, telus forum assistance... waiting for escalation contact
Update:
Spoke to the Escalation Team manager at lunch. He stated that the tech "could" be by 3pm-6pm (PST) today.
I will be leaving early from work to make this appointment.
Notes:
From my contact with Telus support (here), I was asked:
"the best time you can be reached during the day?"
where I replied with a list of available times:
Tuesday: 9am-11am, anytime after 3pm
Wednesday: 10am-11am, anytime after 4pm
Thursday:9am-11:30am, anytime after 3:30pm
Friday: 9am-1pm, anytime after 1:30pm
Saturday and Sunday: all day
For some reason, the escalation manager contacted me at 12 noon lunch today, right in the middle of a business lunch (!). So yeah, I could have ignored the call, just would have appreciated my time schedule being respected since I was asked when a good time would be.
