Forum Discussion
Another day dealing with Telus support...
... another day of complete let down. I've wasted enough of my time with them. I'm trying to cancel all my services and switch over to Rogers. My contract is all done and this was the opportuni...
Nope, I apparently heard wrong over the phone (at lunch)...
The Appointment is set for April 2nd between 3-5pm
I rushed home for nothing. Which was why I specifically asked NOT to be contacted during this time đ
Anyhoo... here we are.
March 12 asked to INCREASE services.
April 2nd is the tentative date for those services (Im not going to hold my breath)
I cannot blame the phone or forum contact folks, it is really the managers and exec team who allow this pathetic level of service to continue as a representation of the Telus company at large.
IMHO, there should never be a barrier for new customers to join OR existing customers to increase their levels of service. Signing contracts, subscription-based services should be an extremely high priority ... it just does not make any business sense to roadblock money coming in.
I can only speculate that the Telus exec org is filled with a bunch of "cover your butt" and "yes" people who are all incompetent at what they do ... and someone high up really needs to clean house because this level of incompetence is unsustainable as a company.
