Forum Discussion
Another day dealing with Telus support...
... another day of complete let down. I've wasted enough of my time with them. I'm trying to cancel all my services and switch over to Rogers. My contract is all done and this was the opportuni...
An escalation has been raised for my issue. I've given them the exact times when I am available. I'm waiting for them to contact me. I will update this thread as this progresses.
I would hope someone up the Telus executive chain can understand how frustrating this is... this started off as a customer trying to INCREASE the services... and is turning into sheer pain
Timeline so far
March 12, 2025 was the first day of contact with Telus.
March 14, phone contact with sales... install to occur on Wed, March 19th, no show for tech install ... no info given
March 20, phone contact with member retention... said will call back but never did
March 26, telus forum assistance... waiting for escalation contact
