Forum Discussion

dafarq's avatar
dafarq
Neighbour
2 years ago

install fees

Hey, has anyone been told that an install fee was going to be waived only for telus to then charge the $175 anyways? Was I lied to by a shady salesperson or does telus employ a 'bait and switch' strategy as a policy?

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Are you seeing the fee on a recent bill or in your account summary? It's possible the credit hasn't cleared but will do so once the bill is ready.