Forum Discussion
2FA support for OTP on other apps
Hitting some snags setting up 2FA ... had it before, failed or stopped working or something, so had to go through process of re-setting it up.
Disabled, removed app, re-installed, ... and here's the kicker: code sent to our landline phone by audio ... so not SMS, but recording of the number.
Still trying to sort out why this isn't working, but have to ask:
Why doesn't Telus support one-time password that can be set up by other apps like 1Password or Authenticator?
3 Replies
Yes, 2FA supports OTP (one-time passwords) using apps like Google Authenticator, Authy, or Microsoft Authenticator.
- C_Fun
Community Manager
Currently, TELUS uses voice or SMS codes for two-factor authentication, which can be less convenient than app-based authenticators like 1Password or Google Authenticator.
We understand the benefits of app-generated one-time passwords and are actively exploring options to support these in the future to improve security and ease of use.
It's been several years though ...
