Replace ONT to get sfp capable ont.

No luck on that front. Still getting denied by Telus to replace the equipment that was here when I moved in.

Frustrating that Telus doesn’t provide new hardware with new customers like they used to.

Anyone else have suggestions?

Sorry didn’t let me put a message body.
I signed up for service 15 months ago.

The house already had some old Nokia white box without a sfp.

When they installed services they gave me a new router but left the ont as-is.

Months later I wanted to plug the sfp module into my router and realized my ont isn’t capable.

I called to get it replaced but they said it will cost me a service fee to replace. Even though they didn’t replace it to begin with.

How do I get Telus to replace the ont like they should have when I first signed up for services?