Forum Discussion

smarsh24's avatar
smarsh24
Neighbour
1 month ago

Home Security Cancellation

I have repeatedly attempted to reach Telus SmartHome to cancel my recent service request, and my 7‑day cancellation window expires today, June 15, 2026.

Your phone support is inaccessible, and it is unreasonable to expect customers to remain on hold for hours.I am formally requesting an immediate alternative method of cancellation, such as a direct email address. Please acknowledge this request today to ensure my cancellation is processed within the legal grace period.

Please acknowledge this request today to ensure my cancellation is processed within the legal grace period.

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Were you able to connect with an agent since? If not, we can help connect you with the team for this.