Mobility

I have been had a Telus business account for years. This is the first time I’ve done Bring It Back where I returned a phone via mail instead of doing it in person at a Telus mobility store. I’m being charged and extra $475 due to “heavy wear and tear” and “deep scratches” on the screen. This is abso

Can anyone shed light on this situation....my next step is I'll be cancelling my Telus small business account because I've spent days on the phone and online with them trying to resolve an issue and none of them have a clue how to communicate let alone resolve an issue. First of all, when I called i

I just noticed I am missing all my aliases from my email. I use several of them for only the most important emails and realized by testing each one that they are not going thru! How can I correct this and/ or see if any are valid.

Placed an online order a little over a week ago as my plan was up and I was due for an upgrade. Picked a phone out and a plan (complete explore) 95$ + $4 for the phone a month. Got it today, signed into my telus app for the first time and seen the plan they are going to charge me for is the internat

Switched Service from Virgin - phone not working When speaking with an agent over 24 hours ago, they were not able to activate my phone. They told me they would get back to me in 48-72 hours. This is unreasonable that Telus expects a customer to be offline for up to 3 days?? How do I get service qui

Hi, My partner's wallet was stolen 6 years ago. As a result, the thief opened a TELUS account 3 years which Metcredit is now harassing us over. This is not ours. We have several police cases reporting and documenting the crime. Metcredit needs a fraud investigation case number from TELUS to remove t

I have set the world clock in the clock app for all the major cities across Canada to help until memory kicks in as to new times. I can see all at a glance. Already remember Toronto/Montreal is only 2 hours ahead of BC now. Calgary is the same time as BC.

Do I need both easy roam standard coverage plus a travel pass?

Current and already a TELUS Customer, For month of November we got billed over $300 ($325.28 to be exact). I got $80 NSF FEE and I don’t know how even my bank has sufficient funds.Transfer of Ownership: we got charged $75 for this! And we’re not aware and not been told to us, plus why are we being c

I had an iPhone 16 pro max since 2024, i finished my contract then i paid the bib upfront to make an upgrade to another phone, then on the next month bill i got twice the bib amount that i already paid at a branch.