New panel, old lock
Telus recently replaced my security panel. At the same time, the technician replaced the batteries in my door lock. The lock works and I can open it with the codes etc, but it is not registered in the panel at all and so I cant lock or unlock the door in my app anymore. (So it also no longer has an audible "door locked" message) I took the lock case off and performed the reset instructions given in the app but it just won't connect at all. Any suggestions? I really dont want to have to call a technician out again.
Reuse existing QOLSYS panel with Telus Smart Home
I'm moving into a house that already has Telus Home Security equipment's in place. It has iQ Panel and door/window sensors. Right now, when I open or close the door/window, it doesn't have the chime sounds. I have checked in the panel, in the PowerG test, all sensor have no signal, and I think that's why sensors are not pairing with the panel now. I tried to entered with installer code for advanced settings, but default code 1111 does not work. All I want is to have chime when I open/close the door/windows.Mobile app has delay showing open Window/Door (3-4 min)
Hi, When I open a door or window, it takes about 4 min to show in my Mobile app (or website) when I close the door, it is instantly updated. When Lock a door lock or unlock a door lock it is instant. The issue is *ONLY* when a Door or Window is opened. So if someone opens a window and keeps it open for 2 min then close it, and I look at the history of that door, it shows the window was never opened! Is this issue isolated to me or others have similar experiences.
