Software Update Schedule
All dates are approximate and subject to change. Please note posted dates reflect when the update is targeted for release but can take a few weeks to roll out to all devices. Device Target Date Update Samsung GS26 FE Sep-18 Security Updates Samsung A57 Sep-18 Security Updates Samsung A56 Sep-18 Security Updates Samsung A36 Sep-18 Security Updates Samsung Watch9 40/44mm Sep-18 Security Updates Samsung Watch Ultra2 Sep-18 Security Updates Samsung Z Flip8 Sep-21 Optimizations + Security Updates Samsung Z Fold8 Sep-21 Optimizations + Security Updates Samsung Z Fold8 Ultra Sep-21 Optimizations + Security Updates Apple Watch SE3 Sep-23 New watchOS release Apple Watch Series 12 Sep-23 New watchOS release Apple Watch Ultra 4 Sep-23 New watchOS release Samsung XCover7 Pro Sep-25 Security Updates Samsung A35 Sep-25 Security Updates Samsung A53 Sep-25 Security Updates Samsung A17 Sep-25 Security Updates Moto Edge (2026) Sep-25 Security Updates Samsung GS26 Sep-29 Optimizations + Security Updates Samsung GS26+ Sep-29 Optimizations + Security Updates Samsung GS26 Ultra Sep-29 Optimizations + Security Updates Samsung GS23 FE Oct-2 Security Updates Samsung GS26 FE Oct-2 Security Updates Samsung A54 Oct-2 Security Updates Samsung XCover6 Pro Oct-2 Security Updates Samsung A16 Oct-2 Security Updates Samsung GS25 Oct-5 Optimizations + Security Updates Samsung GS25+ Oct-5 Optimizations + Security Updates Samsung GS25 Ultra Oct-5 Optimizations + Security Updates Samsung GS25 Edge Oct-5 Optimizations + Security Updates Samsung GS25 FE Oct-5 Optimizations + Security Updates Samsung Z Flip7 Oct-5 Optimizations + Security Updates Samsung Z Fold7 Oct-5 Optimizations + Security Updates Moto G (2026) Oct-5 Optimizations Moto G 5G (2024) Oct-5 Optimizations Moto RAZR+ (2023) Oct-6 Security Updates Google Pixel 6 Oct-6 Optimizations + Security Updates Google Pixel 6 Pro Oct-6 Optimizations + Security Updates Google Pixel 6a Oct-6 Optimizations + Security Updates Google Pixel 7 Oct-6 Optimizations + Security Updates Google Pixel 7 Pro Oct-6 Optimizations + Security Updates Google Pixel 7a Oct-6 Optimizations + Security Updates Google Pixel 8 Oct-6 Optimizations + Security Updates Google Pixel 8 Pro Oct-6 Optimizations + Security Updates Google Pixel 8a Oct-6 Optimizations + Security Updates Google Pixel 9 Oct-6 Optimizations + Security Updates Google Pixel 9 Pro Oct-6 Optimizations + Security Updates Google Pixel 9 Pro XL Oct-6 Optimizations + Security Updates Google Pixel 9 Pro Fold Oct-6 Optimizations + Security Updates Google Pixel 9a Oct-6 Optimizations + Security Updates Google Pixel 10 Oct-6 Optimizations + Security Updates Google Pixel 10 Pro Oct-6 Optimizations + Security Updates Google Pixel 10 Pro XL Oct-6 Optimizations + Security Updates Google Pixel 10 Pro Fold Oct-6 Optimizations + Security Updates Google Pixel 10a Oct-6 Optimizations + Security Updates Google Pixel 11 Oct-6 Optimizations + Security Updates Google Pixel 11 Pro Oct-6 Optimizations + Security Updates Google Pixel 11 Pro XL Oct-6 Optimizations + Security Updates Google Pixel 11 Pro Fold Oct-6 Optimizations + Security Updates Samsung GS26 Oct-9 Security Updates Samsung GS26+ Oct-9 Security Updates Samsung GS26 Ultra Oct-9 Security Updates Samsung Tab A11+ Oct-9 Security Updates Moto Edge (2024) Oct-12 Security Updates Moto Edge (2025) Oct-12 Security Updates Moto RAZR+ (2024) Oct-12 Security Updates Moto Edge (2024) Oct-12 Security Updates Moto Edge (2025) Oct-12 Security Updates Moto G (2025) Oct-14 Security Updates SAMSUNG Tab A9+ Oct-14 Optimizations + Security Updates SAMSUNG GS24 Oct-15 Android 17 Update SAMSUNG GS24+ Oct-15 Android 17 Update SAMSUNG GS24 Ultra Oct-15 Android 17 Update SAMSUNG GS24 FE Oct-15 Android 17 Update SAMSUNG Tab S9 FE Oct-16 Security Updates SAMSUNG A53 Oct-27 Optimizations + Security Updates Last updated: Oct 16, 2026 Get notified first about our schedule updates by clicking on the bell icon in the upper right part of this page to "Follow" this topic. Version Fr433KViews7likes0CommentsSoftware Update Life-Cycle
When a device is chosen to receive a software update, we make sure it's set up to deliver the best possible customer experience. To achieve this, the update goes through several steps involving multiple parties before it's released. Typically, a second version of the software is created based on feedback from TELUS and the device manufacturer. This new version is tested again to fix any issues found earlier. For a look at some of the upcoming device software releases, please see the Software Update article. Here’s a look at the life cycle of a software update: *Originally a blog by our Product Manager, MarcTELUS, we've republished the software lifecycle as an article as it still holds true today.56KViews1like0CommentsUltimate Guide - Transferring Content To Your New Phone
Most of us will upgrade our devices at some point and we'll all face the same dilemma: how do we transfer our info to the new device? For those of you going through this for the first time, we’ve compiled a list of resources from various manufacturers to help you get started. Apple iPhone to iPhone Apple Support has a great video HERE with some quick tips on how to transfer if you still have your old iPhone, and if you don't. For your additional reference, HERE is a handy Apple how-to guide for all things iOS. Switching over from Android to iOS Apple makes it very easy for you to switch over from your Android device. Make sure both devices are charging and connected to the same Wi-Fi network. Then download the Move to iOS app available on the Google Play Store to your Android device and you're almost there. Check out THIS link for all the steps. Google Pixel devices Switching from iOS and/or “other” devices Transferring content to your new Pixel device depends largely on the content itself. Google has put together a step by step guide on how to import your photos, music, contacts, and email/messages at their website HERE. Need to activate a new SIM card for your new device? Check out our guide on how to do that HERE. Is there an official content transfer process missing for a particular manufacturer? Leave a comment below and we’ll review it and update this article! Need more help? Contact us HERE for further assistance, or reach out to us over at our Facebook page and our team can help! FR version77KViews0likes7Comments
Google Play Store and Downloading Apps
When I go into Google Play Store, I can only use the search to try to find new apps, and none of the ones I am searching for are found, always says no results. I’ve tried Amazon music, Britbox… I do have a google account so unsure why this isn’t working. Any advice or support would be appreciated!Solved5KViews0likes2Comments
Telus Home Assistant Problems
Roughly a couple of weeks ago, my ability to use Telus Home Assistant to voice control our PVR stopped working properly. I tried unlinking and relinking the account. I tried power cycling everything. I added Alexa to the mix which didn't help. I am able to turn the PVR on and off by voice, but nothing else. I really need to change channels by voice. It's an old 4k PVR that we have had for about two years. Perhaps there was a bad update? Do I need a new PVR box?10KViews0likes10Comments
Software Update Life-Cycle
When a device is chosen to receive a software update, we make sure it's set up to deliver the best possible customer experience. To achieve this, the update goes through several steps involving multiple parties before it's released. Typically, a second version of the software is created based on feedback from TELUS and the device manufacturer. This new version is tested again to fix any issues found earlier. For a look at some of the upcoming device software releases, please see the Software Update article. Here’s a look at the life cycle of a software update: *Originally a blog by our Product Manager, MarcTELUS, we've republished the software lifecycle as an article as it still holds true today.
