Software Update Schedule
All dates are approximate and subject to change. Please note posted dates reflect when the update is targeted for release but can take a few weeks to roll out to all devices. Device Target Date Update Samsung A53 Oct 28 Android 16 update Samsung XCover7 Pro Oct 28 Android 16 update Samsung Galaxy Watch4 40mm Oct 28 Optimizations & Security Update Samsung Galaxy Watch4 44mm Oct 28 Optimizations & Security Update Samsung Galaxy Watch4 Classic 44mm Oct 28 Optimizations & Security Update Samsung Galaxy Watch4 Classic 46mm Oct 28 Optimizations & Security Update Moto RAZR+ (2024) Oct 29 Security Update Google Pixel 7 Oct 30 Optimizations & Security Update Google Pixel 7 Pro Oct 30 Optimizations & Security Update Google Pixel 7a Oct 30 Optimizations & Security Update Google Pixel 8 Oct 30 Optimizations & Security Update Google Pixel 8 Pro Oct 30 Optimizations & Security Update Google Pixel 8a Oct 30 Optimizations & Security Update Google Pixel 9 Oct 30 Optimizations & Security Update Google Pixel 9 Pro Oct 30 Optimizations & Security Update Google Pixel 9 Pro XL Oct 30 Optimizations & Security Update Google Pixel 9 Pro Fold Oct 30 Optimizations & Security Update Google Pixel 10 Oct 30 Optimizations & Security Update Google Pixel 10 Pro Oct 30 Optimizations & Security Update Google Pixel 10 Pro XL Oct 30 Optimizations & Security Update Google Pixel 10 Pro Fold Oct 30 Optimizations & Security Update Samsung A58 Oct 31 Security Update Samsung Z Flip5 Oct 31 Security Update Samsung Z Fold5 Oct 31 Security Update Samsung GS24 FE Oct 31 Security Update Samsung GS25 FE Oct 31 Security Update Samsung GS23 Oct 31 Security Update Samsung GS23+ Oct 31 Security Update Samsung GS23 Ultra Oct 31 Security Update Samsung GS24 Oct 31 Security Update Samsung GS24+ Oct 31 Security Update Samsung GS24 Ultra Oct 31 Security Update Moto Edge (2025) Nov 3 Security Update Samsung GS22 Nov 4 Optimizations & Security Update Samsung GS22+ Nov 4 Optimizations & Security Update Samsung GS22 Ultra Nov 4 Optimizations & Security Update Samsung A15 Nov 7 Security Update Samsung A16 Nov 7 Security Update Samsung A35 Nov 7 Security Update Samsung Tab A9+ Nov 7 Security Update Google Pixel 7a Nov 10 Optimizations Google Pixel 8 Nov 10 Optimizations Google Pixel 8 Pro Nov 10 Optimizations Google Pixel 8a Nov 10 Optimizations Google Pixel 9 Nov 10 Optimizations Google Pixel 9 Pro Nov 10 Optimizations Google Pixel 9 Pro XL Nov 10 Optimizations Google Pixel 9 Pro Fold Nov 10 Optimizations Google Pixel 9a Nov 10 Optimizations Google Pixel 10 Nov 10 Optimizations Google Pixel 10 Pro Nov 10 Optimizations Google Pixel 10 Pro XL Nov 10 Optimizations Google Pixel 10 Pro Fold Nov 10 Optimizations Moto Razr (2025) Nov 10 Security Update Samsung A54 Nov 11 Android 16 update Moto G 5G (2023) Nov 13 Security Update Moto G (2025) Nov 17 Security Update Moto G 5G (2024) Nov 17 Security Update Moto Edge (2022) Nov 17 Security Update Samsung GS21 FE Nov 21 Security Update Samsung GS21 FE W2 Nov 21 Security Update Samsung Z Flip7 Nov 21 Security Update Samsung Z Fold7 Nov 21 Security Update Samsung Z Flip6 Nov 21 Security Update Samsung Z Fold6 Nov 21 Security Update Samsung GS25 Nov 21 Security Update Samsung GS25+ Nov 21 Security Update Samsung GS25 Ultra Nov 21 Security Update Samsung GS25 Edge Nov 21 Security Update Samsung GS24 FE Nov 21 Security Update Samsung A14 Nov 25 Optimizations Samsung Watch8 40mm Nov 25 Optimizations Samsung Watch8 44mm Nov 25 Optimizations Samsung Watch8 Classic 46mm Nov 25 Optimizations Samsung GS24 Nov 28 Security Update Samsung GS24+ Nov 28 Security Update Samsung GS24 Ultra Nov 28 Security Update Samsung A56 Nov 28 Security Update Samsung Z Flip3 Nov 28 Security Update Samsung Z Fold3 Nov 28 Security Update Last updated: Nov 28, 2025 Check out our Software Update Life-cycle blog post for more information about the update process. Get notified first about our schedule updates by clicking on the bell icon in the upper right part of this page to "Follow" this topic.404KViews6likes0CommentsSoftware Update Life-Cycle
When a device is chosen to receive a software update, we make sure it's set up to deliver the best possible customer experience. To achieve this, the update goes through several steps involving multiple parties before it's released. Typically, a second version of the software is created based on feedback from TELUS and the device manufacturer. This new version is tested again to fix any issues found earlier. For a look at some of the upcoming device software releases, please see the Software Update article. Here’s a look at the life cycle of a software update: *Originally a blog by our Product Manager, MarcTELUS, we've republished the software lifecycle as an article as it still holds true today.55KViews1like0CommentsUltimate Guide - Transferring Content To Your New Phone
Most of us will upgrade our devices at some point and we'll all face the same dilemma: how do we transfer our info to the new device? For those of you going through this for the first time, we’ve compiled a list of resources from various manufacturers to help you get started. Apple iPhone to iPhone Apple Support has a great video HERE with some quick tips on how to transfer if you still have your old iPhone, and if you don't. For your additional reference, HERE is a handy Apple how-to guide for all things iOS. Switching over from Android to iOS Apple makes it very easy for you to switch over from your Android device. Make sure both devices are charging and connected to the same Wi-Fi network. Then download the Move to iOS app available on the Google Play Store to your Android device and you're almost there. Check out THIS link for all the steps. Google Pixel devices Switching from iOS and/or “other” devices Transferring content to your new Pixel device depends largely on the content itself. Google has put together a step by step guide on how to import your photos, music, contacts, and email/messages at their website HERE. Need to activate a new SIM card for your new device? Check out our guide on how to do that HERE. Is there an official content transfer process missing for a particular manufacturer? Leave a comment below and we’ll review it and update this article! Need more help? Contact us HERE for further assistance, or reach out to us over at our Facebook page and our team can help! FR version76KViews0likes7Comments
Google Play Store and Downloading Apps
When I go into Google Play Store, I can only use the search to try to find new apps, and none of the ones I am searching for are found, always says no results. I’ve tried Amazon music, Britbox… I do have a google account so unsure why this isn’t working. Any advice or support would be appreciated!Solved4.5KViews0likes2Comments
Telus Home Assistant Problems
Roughly a couple of weeks ago, my ability to use Telus Home Assistant to voice control our PVR stopped working properly. I tried unlinking and relinking the account. I tried power cycling everything. I added Alexa to the mix which didn't help. I am able to turn the PVR on and off by voice, but nothing else. I really need to change channels by voice. It's an old 4k PVR that we have had for about two years. Perhaps there was a bad update? Do I need a new PVR box?Solved9.3KViews0likes10Comments
Software Update Life-Cycle
When a device is chosen to receive a software update, we make sure it's set up to deliver the best possible customer experience. To achieve this, the update goes through several steps involving multiple parties before it's released. Typically, a second version of the software is created based on feedback from TELUS and the device manufacturer. This new version is tested again to fix any issues found earlier. For a look at some of the upcoming device software releases, please see the Software Update article. Here’s a look at the life cycle of a software update: *Originally a blog by our Product Manager, MarcTELUS, we've republished the software lifecycle as an article as it still holds true today.
