Telus Connect app won't forget devices
Since November of last year, I have spent countless hours uninstalling, reinstalling, resetting everything. Have spent at least 7 hours on the phone with Telus. Put in a ticket at the beginning of January, to which nobody responded. When I called they said there was no fix and so nothing was done and they would send a technician to install new equipment. New equipment was installed yesterday. The list of devices, dating back to November, were cleared; however, I am still unable to forget any devices. New equipment is a Network Access Hub NH20T and Boost Wi-Fi 7. I have plugged and unplugged and factory reset, deleted and reinstalled the app. Still unable to forget any devices. Talked to the technician and he doesn't know why either. While logged into the hub, Connection check consistently shows results below. Could this have anything to do with it? Grasping at straws here...
