Collection Notice Multiple Account Number (still an active customer with no due)
Received collection Notice for Home Security - Telus Account was incorrect / multiple account generated by mistake at the beginning of service inception. ==== What I believe happened When my account was being created in 2023, apparently Telus "incorrectly" setup 2 accounts - Lets say Account #A and Account #B. They later told account #A has been removed (because it should not have existed at all). I got a new contract / agreement, which correctly says single account #B (which is still my current active account, no balance due) the initial term was for 3 years, which ended in Jan 2026. In Jan 2026 , I happily extended my services with Telus, under Account #B. However ever since Feb or March I guess, I started getting calls from Collections - General Credit Services and emails from Resolve Financial, stating my details are sent for collections and I should immediately pay 330 $ or I will face legal charges. Honestly I ignored the initial calls thinking they are scam / fraudsters, but at some point someone gave me the account number #A as reference on May end. Now after finally being able to connect to a real agent, who was able to try to track down the details - she said that this was by ERROR and things are informed to the back office team and that this should be corrected and that my account will be removed from the collection agency list and things like that. I want someone to look at the details and contact me from Telus - to double triple check and confirm. Also I want this to be a learning for anyone who ends up with 2 contract / account numbers - purely due to an error from Telus side.Old Account Sent to Collections
Okay, Eric from the Telus reddit said to post here, so this is pretty much my final attempt to get this resolved. Back in 2021-22 I had a Home Security account. I closed it in March of 2022, and received my final bill for $0.00 in June 2022. I have an email copy of this bill and a livechat agent confirmed the cancellation date for me a few days ago, since I didn't have an email record of that (I had cancelled over the phone). A few weeks ago I started receiving collections emails from General Credit Services saying I owe Telus $300 on that account. I have no idea where this came from or why it's sent to collections as I haven't received any communication from Telus about any outstanding balance. Since then, when I try to get info GCS and Telus are just bouncing the issue back and forth. The Telus livechat can't access my info because it was sent to collections. The collections company initially said they'd send a bill but never did, and now refuses to help because "Telus doesn't send bills for recently closed accounts." When I pointed out that it was closed 3.5 years ago they just said "the only way we'll stop harassing you is if you get Telus to say you don't owe anything." I really need someone who is able to see this account info to call or chat with me. I strongly suspect this was a billing error that got way out of hand, considering my last bill was $0 and I never heard from telus about cancellation fees or returned equipment not arriving at their warehouse. But if I can't get someone to talk to me about this I literally have no choice but to wait until the collection appears on my credit report and then file a dispute with all agencies. I have been trying for weeks to resolve this, but I really cannot just be sending a random company hundreds of dollars without knowing why. Plus, if there is some weird billing issue, paying GCS might not even solve it and then I'll be doing this all over again in a few months. Anyway...Eric, you told me to post here, so help me out please.Informed a owed money by General Credit Services but i cancelled several months ago
I was informed that I owe money by a collection agency but I cannot check my bills on the My Telus because I cancelled the service in may. I can even check my previous bills because the is no way to access the billing section anymore. I did pay every dollar I was supposed to before everything was cancelled and I don't remember getting informed by Telus that I owe money.
Sent to collections
Hi Telus Support I cancelled my account in Sept 2024 and paid in full Telus even refunded me 140 prorated In Dec 2024 a new bill appeareddespite my account being cancelled I had autopay enabled but no payment was taken no call was made and no request to return equipment was ever communicated In Aug 2025 I was shocked to learn the account was sent to Collections dropping my credit score from 840 to 694 I contacted the collections agency no response and spent 15 hrs on the phone with Telus but received no real help. Furthermore, I am pretty sure the equipment was already installed in the apartment when I started renting it.
