Security
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Why am I forced to upgrade my Vivint system?
Hi, Yesterday I had a message showing up on my Vivint's display "Urgent: Account upgrade required, call #phone number #". After calling Telus, I was informed that I needed to upgrade the system and account, which would cost me money... both the system, and a new account.. I've acquired my current system in 2022 with Vivint prior to the acquisition, a total of 25 devices (4k dollars in equipment) and a 60mo contract. During the acquisition, the letter stated that no changes would happen to my plan... it was just the billing transitioning from Vivint to Telus First month under Telus and it increased by 4 dollars... ok, no notice nor anything... but 4 dollars wouldn't change anything... and now I am asked to upgrade my system... Why am I forced to upgrade my account and spend extra on top of my 2yo devices and go with a more expensive plan? if I was to quit, I would be forced to pay the contractual fees... and now you want to force me to spend even more money? no matter if I quit or I stay, I need to pay cash regardless... either a penalty, or a forced upgrade (upsell). A few calls with customer support already and no resolution... keep sending me to the "custom security for residential" cuz "residential" claims I have too many sensors (noted, cameras are accounted as sensors) and no resolution. What a ripoffSolved7.4KViews2likes13Comments