Software Update Schedule
All dates are approximate and subject to change. Please note posted dates reflect when the update is targeted for release but can take a few weeks to roll out to all devices. Device Target Date Update Samsung Z Flip7 Jan 16 Security Updates Samsung Z Fold7 Jan 16 Security Updates Samsung Z Flip6 Jan 16 Security Updates Samsung Z Fold6 Jan 16 Security Updates Samsung GS25 Jan 16 Security Updates Samsung GS25+ Jan 16 Security Updates Samsung GS25 Ultra Jan 16 Security Updates Samsung GS25 Edge Jan 16 Security Updates Moto Edge (2022) Jan 19 Security Updates Moto G 5G (2023) Jan 19 Security Updates Moto G 5G (2024) Jan 19 Security Updates Moto Edge (2025) Jan 19 Security Updates Samsung Tab A9+ Jan 22 Android 16 Update Samsung GS24 Jan 23 Security Updates Samsung GS24+ Jan 23 Security Updates Samsung GS24 Ultra Jan 23 Security Updates Samsung GS24 FE Jan 23 Security Updates Samsung GS25 FE Jan 23 Security Updates Samsung XCover7 Pro Jan 23 Security Updates Moto RAZR+ (2024) Jan 26 Android 16 Update Samsung Z Flip4 Jan 30 Security Updates Samsung Z Fold4 Jan 30 Security Updates Samsung Z Flip5 Jan 30 Security Updates Samsung Z Fold5 Jan 30 Security Updates Samsung A54 Jan 30 Security Updates Samsung GS21 FE Jan 30 Security Updates Samsung GS21 FE W2 Jan 30 Security Updates Samsung GS22 Jan 30 Security Updates Samsung GS22+ Jan 30 Security Updates Samsung GS22 Ultra Jan 30 Security Updates Samsung GS23 Jan 30 Security Updates Samsung GS23+ Jan 30 Security Updates Samsung GS23 Ultra Jan 30 Security Updates Samsung GS23 FE Jan 30 Security Updates Samsung Watch5 40mm Feb 3 Optimizations + Security Updates Samsung Watch5 44mm Feb 3 Optimizations + Security Updates Samsung Watch5 Pro Feb 3 Optimizations + Security Updates Google Pixel 7a Feb 3 Monthly update Google Pixel 8 Feb 3 Monthly update Google Pixel 8 Pro Feb 3 Monthly update Google Pixel 8a Feb 3 Monthly update Google Pixel 9 Feb 3 Monthly update Google Pixel 9 Pro Feb 3 Monthly update Google Pixel 9 Pro XL Feb 3 Monthly update Google Pixel 9 Pro Fold Feb 3 Monthly update Google Pixel 9a Feb 3 Monthly update Google Pixel 10 Feb 3 Monthly update Google Pixel 10 Pro Feb 3 Monthly update Google Pixel 10 Pro XL Feb 3 Monthly update Google Pixel 10 Pro Fold Feb 3 Monthly update Moto Edge (2023) Feb 4 Security Updates Samsung A14 Feb 6 Security Updates Samsung A35 Feb 6 Security Updates Samsung A36 Feb 6 Security Updates Samsung Tab A9+ Feb 6 Security Updates Samsung Watch6 40mm Feb 6 Security Updates Samsung Watch6 44mm Feb 6 Security Updates Samsung Watch6 Classic 43mm Feb 6 Security Updates Samsung Watch6 Classic 47mm Feb 6 Security Updates Moto RAZR+ (2023) Feb 10 Security Updates Moto G Play (2024) Feb 10 Security Updates Samsung Galaxy Watch4 40mm Feb 10 Optimizations + Security Updates Samsung Galaxy Watch4 44mm Feb 10 Optimizations + Security Updates Samsung Galaxy Watch4 Classic 42mm Feb 10 Optimizations + Security Updates Samsung Galaxy Watch4 Classic 46mm Feb 10 Optimizations + Security Updates Samsung A15 Feb 13 Security Updates Samsung A16 Feb 13 Security Updates Samsung Tab S9 FE Feb 13 Security Updates Samsung A17 Feb 13 Security Updates Samsung GS21 Feb 13 Security Updates Samsung GS21+ Feb 13 Security Updates Samsung GS21 Ultra Feb 13 Security Updates Moto Edge (2024) Feb 16 Security Updates Moto RAZR+ (2024) Feb 16 Security Updates Samsung Tab A11+ Feb 17 Optimizations + Security Updates Moto G (2025) Feb 23 Security Updates Samsung Watch8 40mm Mar 3 Optimizations + Security Updates Samsung Watch8 44mm Mar 3 Optimizations + Security Updates Samsung Watch8 Classic 46mm Mar 3 Optimizations + Security Updates Last updated: Feb 20, 2026 Get notified first about our schedule updates by clicking on the bell icon in the upper right part of this page to "Follow" this topic. Version Fr409KViews6likes0CommentsSoftware Update Life-Cycle
When a device is chosen to receive a software update, we make sure it's set up to deliver the best possible customer experience. To achieve this, the update goes through several steps involving multiple parties before it's released. Typically, a second version of the software is created based on feedback from TELUS and the device manufacturer. This new version is tested again to fix any issues found earlier. For a look at some of the upcoming device software releases, please see the Software Update article. Here’s a look at the life cycle of a software update: *Originally a blog by our Product Manager, MarcTELUS, we've republished the software lifecycle as an article as it still holds true today.56KViews1like0CommentsUltimate Guide - Transferring Content To Your New Phone
Most of us will upgrade our devices at some point and we'll all face the same dilemma: how do we transfer our info to the new device? For those of you going through this for the first time, we’ve compiled a list of resources from various manufacturers to help you get started. Apple iPhone to iPhone Apple Support has a great video HERE with some quick tips on how to transfer if you still have your old iPhone, and if you don't. For your additional reference, HERE is a handy Apple how-to guide for all things iOS. Switching over from Android to iOS Apple makes it very easy for you to switch over from your Android device. Make sure both devices are charging and connected to the same Wi-Fi network. Then download the Move to iOS app available on the Google Play Store to your Android device and you're almost there. Check out THIS link for all the steps. Google Pixel devices Switching from iOS and/or “other” devices Transferring content to your new Pixel device depends largely on the content itself. Google has put together a step by step guide on how to import your photos, music, contacts, and email/messages at their website HERE. Need to activate a new SIM card for your new device? Check out our guide on how to do that HERE. Is there an official content transfer process missing for a particular manufacturer? Leave a comment below and we’ll review it and update this article! Need more help? Contact us HERE for further assistance, or reach out to us over at our Facebook page and our team can help! FR version76KViews0likes7Comments
Google Play Store and Downloading Apps
When I go into Google Play Store, I can only use the search to try to find new apps, and none of the ones I am searching for are found, always says no results. I’ve tried Amazon music, Britbox… I do have a google account so unsure why this isn’t working. Any advice or support would be appreciated!Solved4.7KViews0likes2Comments
Telus Home Assistant Problems
Roughly a couple of weeks ago, my ability to use Telus Home Assistant to voice control our PVR stopped working properly. I tried unlinking and relinking the account. I tried power cycling everything. I added Alexa to the mix which didn't help. I am able to turn the PVR on and off by voice, but nothing else. I really need to change channels by voice. It's an old 4k PVR that we have had for about two years. Perhaps there was a bad update? Do I need a new PVR box?Solved9.4KViews0likes10Comments
Software Update Life-Cycle
When a device is chosen to receive a software update, we make sure it's set up to deliver the best possible customer experience. To achieve this, the update goes through several steps involving multiple parties before it's released. Typically, a second version of the software is created based on feedback from TELUS and the device manufacturer. This new version is tested again to fix any issues found earlier. For a look at some of the upcoming device software releases, please see the Software Update article. Here’s a look at the life cycle of a software update: *Originally a blog by our Product Manager, MarcTELUS, we've republished the software lifecycle as an article as it still holds true today.
