False advertising
3 Topics
Plan Discrepancy
I get calls from Telus almost daily, and one day I bite. I'm looking for new mobility services for myself and my son in Uni and the offer was "unlimited high speed data, call and texts for $35/mos, plus the $70 activation fee, so for the first 7 mos the bill would be credited $10 making it $25/mos". Obviously a no brainer. Then I get my bill, even before my SIM cards - so prior to beginning service with Telus - for $252 for both phones. I read the bill and find that it's $55/mos plus the activation fee and it's a 24mos deal then the bill goes up $15. So I call Telus, and I'm told that this is a scam offer that does not exist and he will "report" the person who was apparrently "just trying to make a quota". So this is a thing now? The same thing happened when I signe up for internet, agreed upon amount was much less than they initially billed until I called, and they billed me before they could get me a functioning router which left me working from home without internet for over a month. What has happened to Telus? They used to be the best!2.9KViews0likes8Comments
Prime Time Theme Pack
I have been on hold as of this posting for 1 hour and 40 minutes (I know why?). Out tof principle and a strong belief in fair advertising practices I felt the need to vent. I am an Optik customer with Telus and was reviewing my subscription when I realized that one of the 5 channels advertised on my subscription list under Prime Time was not available on my Guide and could not be viewed. When I inquired as to why it was there I was told it was not part of the subscription package. However, after checking my subscription it still shows. If it the channel is not part of the Theme Pack it should not be listed as one of the 5 channels. The channel I am referring to is Paramount. When I called I was told I could add it at an additional cost, even though it is part of the package. I asked to speak to a supervisor and was put on permanent hold. Waiting for a resolution! If one comes I will post an update.Solved8KViews0likes17Comments
Offers/Discount Confusion
Ok I have to post this bc I can't be the only. It makes my head hurt and actually is starting to make me kind of angry bc I am finding more and more frequently these kinds of confusing and feeling a little bit like false advertising things on the website.681Views0likes1Comment
