Why is your call centre closed at 11 AM today?
I closed my pending Home Services account on Nov. 11, and cancelled the installation that was scheduled for Nov. 27. Last night, you texted me to confirm the appointment, which I'd already cancelled on Nov. 11, when I cancelled my pending account. I have been trying to reach an agent to cancel it, but all I get is a message that the office is closed, and to call back tomorrow. WHY IS YOUR OFFICE CLOSED AT 11:00 ON A MONDAY MORNING? I CLOSED MY ACCOUNT. CANCEL THE APPOINTMENT. I WILL NOT PAY FOR AN INSTALLATION I CANCELLED 2 WEEKS AGO.