TELUS Billing After Cancellation – No Access, Complaint Form Broken, No Live Support
I cancelled my TELUS mobility service months ago & transferred my number to another carrier. I have proof of the cancellation & number transfer. What should have been a simple billing correction has become months of wasted time, failed systems & unresolved charges. I have been unable to properly access my account from outside Canada. I have been unable to access bills, review charges, make changes to services, change plans, or manage my account. How is a customer expected to verify or dispute charges when they cannot access the records or an agent needed to do so? The complaint form did not work. The online systems did not work. AI chat did not work. TELUS Assist sent me in circles. It failed to understand the issue, failed to address the billing dispute & failed to transfer me to a live representative despite repeated requests. Every path leads to a broken automated loop. I formally dispute all charges applied after cancellation & transfer of my service. I do not accept responsibility for disputed amounts & reserve all legal rights & remedies available to me. Any non-payment of disputed charges results from TELUS continuing to bill a cancelled account while failing to provide access to billing records, a functioning complaint process, meaningful support, or a reasonable opportunity to review, dispute & resolve those charges. If TELUS wants customers to trust its billing practices, it should first ensure customers can access accounts, bills, complaint processes, live representatives & resolutions when something goes wrong.