Oops forgot to mention but my case was "easier" since it was just a few missing credits here and there. So the team was able to cross reference what was originally promised what was on my bill and give back the credits. Hope it all works out for you!
I spoke to 2 different sales reps and 1 management but was on hold for the longest time. The last person was the only one who patiently listened and looked into everything, as well as getting a hold of initial rep who promised the deals. Good luck wi...
Just finally spoke to another representative. It took a little bit of explanation but he was able to honour the original price! Hopefully it works out similarly for everyone here! Thank you Telus!
Had the same thing happen for our family plan of 5 lines. Was promised a specific price after taxes but was not honoured. Tried to call TELUS to ask for a break down of the bill and the rep basically said that my questions were "unreasonable" and tha...
