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EugeneSH
Neighbour
Joined 2 years ago
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Hello, I'm 10+ years loyal Telus customer with 4 cell lines. Recently my bill suddenly increased from $60 to $65 (per line) without prior warning. And each line has $15 discount because of multiple lines. So before discount it should be $80. I chatted with support agent and answer was "if you don't like the increase you can cancel your services....." I chatted with BellMTS and Rogers(Shaw) reps, and from the beginning of the chat they offered 100GB of data at just $40+taxes per month without any conditions such as bring multiple lines....... This is not the way to treat loyal customers. I like Telus services, but it is hard to explain to myself $160 vs $260 a month before taxes.2.3KViews0likes4Comments